2017 Women of Influence: Charlotte Tyson

As the director of customer consulting for Genworth Financial, Charlotte Tyson tours the country identifying and offering solutions to what she believes is a continual problem: not enough attention is paid to the process work before overlaying new technology into platforms. As she puts it, “the product/loan itself is a commodity, but the operational performance is the differentiator, and technology plays a huge role in that.” 

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